Using Insights by Experts
When you sign up to become an IBE client or expert, you give us your contact information, financial information, information about clients’ organisations and information about experts’ professional expertise and experience.
The contact information we collect will be used to contact you when necessary about a consultation meeting or if further information may be required. This information is also used to send you regular news about updates to our service.
Financial information that is collected is used to bill clients for products and services, process payments to experts or issue refunds or credits to either clients or experts. Information about clients’ organisations and profile data is also collected on our website and may be used to tailor their visitor’s experience at our site, we will eventually also be able to customise and display the content according to your preferences. Information about experts’ experience will be used to identify the most suitable experts to engage with clients based on the clients’ needs. Experts’ profile data is also collected on our website and may be used to tailor their visitor’s experience at our site, we will eventually also be able to customise and display the content according to your preferences
Making a purchase on Insights by Experts
When a visitor confirms a consultation meeting our checkout uses an order form from which we collect visitor’s contact information (like their email address). Contact information from the order form is used to get in touch with you when necessary. From time to time we may send you information about our company or changes to our website.
We strive to provide world-class client service at all times and to ensure that our website and product range continues to meet your needs. In order to assist us with measuring how well we are achieving these goals we may from time to time ask for your feedback in the form of an online survey.
We value any comments, suggestions or feedback you have and invite you to drop us a mail at any time to email@example.com.
Our online surveys may ask for additional contact or demographic information as well as your preferences on certain topics.
Furthermore, we would ask for your experience with using Insights by Experts. Data from our surveys will be used to refine our offering and potentially identify new services that would be appealing to clients.